Quantifying Customer Experience through Performance and Probe Measurement Catalyst project

1. Integration with multiple vendors (probes and OSS systems), truly providing an End-to-end Operator Management Umbrella.
2. Delivering rapid and actionable insights, of immediate use for improvement of customer experience, customer care, network capacity planning and marketing.

Quality of Experience and integration with multi-vendor, multi-feed data sources is key in taking Operators to fully understanding what is going on in their networks as a way to enhance their services and become market leaders.  FlowSight is the right solution to achieve this challenge.

More information available at http://www.tmforum.org/QuanitifyingCustomer/14703/home.html

FlowSight is being used in a tier-1 European Operator to drive revenues and perform the right investments using real-data from the network.

Understanding the complex infrastructures behind video delivery, both at the Operators and in the Internet is of paramount importance for the Operators to find problems and solve them as they happen.

FlowSight is able to measure KQIs for different Video Optimizers and pinpoint the right pain points.

Zhilabs BigData Application Server^TM successfully enables Telefónica BigData initiative

Increasing quality of experience and subscriber loyalty is a must for today’s Operators if they want to succeed in the increasing competitive service provider landscape.

Telefónica is leveraging one of its most powerful assets: its network and the data it generates.  This is part of a global Telefónica Group initiative to deal with BigData and get definitive business value out of it.  Telefónica Argentina has been pioneer to distill this massive amount of machine-generated data by using Zhilabs FlowSight for Customer Intelligence, powered by Zhilabs BigData Application Server^TM, in a cost effective and timely manner.  The resulting insights provide fine-grained subscriber quality of experience information as well as the basis for customized promotions to Telefónica Argentina clients.

“Zhilabs has enabled our BigData solution both from the technical and business standpoints.  They successfully managed to provide the desired actionable customer insights, timely and accurately.  This has been key to our current business” said Adrian Larrauri, from Planning and Technology at Telefónica Argentina.

Come and join us in one of our most passionate and interesting event in our history!

Zhilabs will be introducing its brand new BigData Application Server^TM at MWC, the ultimate technology helping Operators, Service Providers and Big Companies tame the Big Data wave!

With references in Tier-1 Operators and Enterprises, in domains as Network and Customer Intelligence, Quality of Experience and Advanced Analytics, Zhilabs BigData Application Server will play a key role in today’s and tomorrow’s Service Providers’ decisions!

We look forward to seeing you at MWC!

Hall 6 Stand 6A103

The contract has been awarded after the completion of a successful proof-of-concept where all FlowSight capabilities where demonstrated in the Fixed Broadband domain.

In the following video, Cayetano Carbajo (Telefonica Global CTO) talks about Zhilabs CEA solution and the key aspects for its choice:

“We chose the HP CEA solution mainly for two reasons. First, technology: When we analyzed the technology presented by HP-Zhilabs we saw that it has a very strong mediation layer and extremely powerful database and correlation engine. This was a key factor for us to decide for the solution.”

The topic of Big Data is of paramount importance for Telefónica:

“It’s not only of having a lot of data but the ability of treating this data and presenting just the key data with the key alarms or the key indicators to the Operator”.