Telefónica, Zhilabs and HP’s “Improving customer experience for millions of mobile users” initiative wins Consumer Service Innovation Award
Telefónica, HP and Zhilabs have been awarded in the Consumer Service category for its “Improving customer experience for millions of mobile users” initiative. This initiative has been considered a ground-breaking innovation reference in handling and enhacing Customer Experience by the Global Telecom Business magazine. Zhilabs’ FlowSight for Customer Experience Assurance is the key element of the solution awarded, providing the quality of experience for 100% subscribers, 100% of the time.
Global Telecoms Business magazine, which is read by the industry leaders in the telecommunications industry worldwide, is part of the Euromoney Institutional Investor PLC group.
More information can be found here.
- Integration with multiple vendors (probes and OSS systems), truly providing an End-to-end Operator Management Umbrella.
- Delivering rapid and actionable insights, of immediate use for improvement of customer experience, customer care, network capacity planning and marketing.
Quality of Experience and integration with multi-vendor, multi-feed data sources is key in taking Operators to fully understanding what is going on in their networks as a way to enhance their services and become market leaders. FlowSight is the right solution to achieve this challenge.
More information available at http://www.tmforum.org/QuanitifyingCustomer/14703/home.html
Using network data as a driver for the Operator’s business is a must for Operators to remain competitive in the service landscape.
FlowSight is being used in a tier-1 European Operator to drive revenues and perform the right investments using real-data from the network.
Awarded contract to supply Video Optimization Key Quality Indicators and troubleshooting for tier-1 Operator
Operators are constantly pushed to measure their quality on key services like Video.
Understanding the complex infrastructures behind video delivery, both at the Operators and in the Internet is of paramount importance for the Operators to find problems and solve them as they happen.
FlowSight is able to measure KQIs for different Video Optimizers and pinpoint the right pain points.
Two major tier-1 Operators in Asia-Pacific are using FlowSight in order to provide advanced trouble ticketing and customer care monitoring, effectively extending FlowSight application domains to cover the entire Operators’ processes.