Service Operation Center

Performance Management & Service Quality Management

Unified Performance Management, Service Quality Management and Customer Experience Management View

  • Web Interface
  • Unified View for all Network Elements and Technologies, no matter the vendor
  • Only one distributed database
  • Access to existing CIA data for RCA and further views
  • Unified troubleshooting
  • Flexible KPI and KQI definition
  • Service Quality Management and CEI views build from
    • Performance Management info
    • Customer Experience Management info

KPIs, Reporting & Alarms

  • Availability of data in 15 minutes (latency)
  • Forecasting
  • Static and Adaptive Alarming (selfcontained and SNMP traps to external systems)
  • Report Scheduler
  • Export to Excel
  • Mail

Service Quality Management

  • Access to all Performance Management and Customer Experience Management Information
  • Multi-vendor
  • Multi-Domain
  • Flexible Service KQIs and KPIs Definitions

Workflow Actions

  • Raise Alarms
  • Raise Tickets
  • Execute Scripts

Zhilabs AdminSOC