Day: January 12, 2022

Massive Incidents in the network (like a node outage or a fiber cut by a work in the streets) cause, not only dissatisfaction to customers, but also hefty direct costs from the Customer Care Agent time required to handle the typically hundreds or even thousands of complain calls, with a Call Handing Time that can … Read more

Service problems (not only due to an outage in the network, but even more frequently at customer premises, like issues with the Wi-Fi) cause, not only dissatisfaction to the users, but also high costs from the Customer Care Agent time required to handle the thousands of complain calls. The ‘Proactive Care’ module of Zhilabs CustomAIr … Read more