AI-Powered Analytics Platform

Zhilabs CustomAIr is a real-time analytics product aimed at providing instant intelligence to Operators. Thanks to its out-of-the-box applications, solutions can be delivered right away, without costly and long integrations.

Open data

Ready to work with 3 rd -party applications by using different Hadoop, Spark or REST API interfaces.

Big data architecture

Leveraging distributed file system, columnar
stores and execution paradigms.

Machine learning

Built-in AI-Powered Use Cases and ML Models to enable network automation and actuation.

Flexible solution

Running on public, private and hybrid clouds.

End-to-end- umbrella

Cross-domain, integrating RAN, Core, IMS, OSS and BSS data sources under a common platform.

Customer - Centric

At Zhilabs, we believe that customers must be at the center of every strategic decision. Consequently, CustomAIr solutions revolve around three main axes.

Network Intelligence.

This domain includes capacity planning, network investments or network optimization solutions.

Customer Intelligence.

To provide better promotions and up-sell opportunities, better recommendations and more targeted product-prices mixes.

Customer Experience.

How users experience Operator’s services, improve customer satisfaction, prevent churn, etc.


CustomAIr leverages AI-driven holistic subscriber management by collecting and unifying and encompassing Performance Management, Fault Management, Service Quality Management and Customer Experience Management into a holistic umbrella able to provide end-to- end Customer Experience aided by the latest advances in Artificial Intelligence and Machine Learning.

Highly scalable Massively Parallel Processing platform.

CustomAIr components may be distributed throughout multiple machines and locations in order to get the most of all the hardware and take advantage of important data characteristics as locality. Inside CustomAIr, here are two elements of paramount importance:

Schema-less columnar store.

Big Data schema-less distributed columnar store used for storing data and correlate it in near real- time.

Streaming Dataflow engine.

This engine is responsible for parallelizing the different tasks and make them run using all the available hardware resources.

True Fixed-Mobile Convergence

CustomAIr brings true convergence not only among multiple mobile network technologies (2G, 3G, 4G, 5G) but also dealing with fixed broadband ones (xDSL, Cable, FTTx, etc), allowing network operators to visualize their telecom infrastructures from a single platform. As a multi- domain solution, CustomAIr can monitor, analyze and cross-correlate data through different network domains to provide 360º customer experience visibility.

for Mobile Networks

for Fixed Broadband Networks

Out-of-the-box applications

Thanks to the openness of CustomAIr, several out-of- the box applications packages are provided to cover different needs in Operators (e.g. customer experience, network intelligence, customer intelligence, data exporting, network monitoring, etc). This makes the CustomAIr product suite unique in its approach as it covers all the process from the collection to the analytics and actuation processes.