Whitepapers
Conversational AI Chatbots in Insurance: Opportunities and Challenges
IntelliBot: A Dialogue-based chatbot for the insurance industry Traditional fraud detection methods, such as manual checks and rule-based systems, are no longer sufficient to tackle sophisticated, modern fraud techniques. It’s no secret that satisfied and confident customers are a key determinant to the success of an insurance company. Customer satisfaction and trust cannot be seen
Key Benefits of Insurance Chatbots
Ultimate Guide to Conversational AI For Insurance The sales cycle, especially in the insurance sector, begins long before a customer makes an actual purchase. 75% of consumers opt to communicate in their native language when they have questions or wish to engage with your business. Other useful notifications include alerts when policy renewal time is
Come see us at MWC 2023
We will be at MWC 2023 showcasing our latest analytics and automation solutions. Come meet us at Hall 2, Booth 2M20, Fira Gran Via, Barcelona. MWC 2023 | Samsung Business Global GLOBAL_NW
European Tier-1 Operator chooses Samsung VISTA for multi-domain service quality assurance
Nowadays, Operators provide not only mobile voice and data services, but packs including complementary services such as Fixed broadband, Voice over IP, VoLTE and IPTV services for enterprises and residential customers. In this sense, the key challenge of Operators is to assure a good global customer experience across all services and technologies. European Tier-1 operator
Proactive detection of incidences in IPTV services
The ‘Proactive Care’ module of Zhilabs CustomAIr for Fixed Broadband already working in a European Tier-1 OpCo has been upgraded to collect IPTV data. The integration and correlation of this additional data enable the European Tier-1 operator to detect Massive Incidents proactively, by correlating TV KPIs with the network topology, and device types obtained from
North American Mobile operator expands the Netliner-TCE solution to monitor the new RAN sites deployments
Zhilabs continues powering the North American operator’s Service Operations Centre (SOC) with CustomAIr and Netliner solutions. Thanks to the current cloud-native platform deployed, Zhilabs scales the solution on easy and seamless mode to accompany the progressive nationwide RAN sites deployments. The Netliner-TCE solution enables Mobile operator to check the initial configuration and performance of the