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Nowadays, Operators provide not only mobile voice and data services, but packs including complementary services such as Fixed broadband, Voice over IP, VoLTE and IPTV services for enterprises and residential customers. In this sense, the key challenge of Operators is to assure a good global customer experience across all services and technologies. European Tier-1 operator … Read more

The ‘Proactive Care’ module of Zhilabs CustomAIr for Fixed Broadband already working in a European Tier-1 OpCo has been upgraded to collect IPTV data. The integration and correlation of this additional data enable the European Tier-1 operator to detect Massive Incidents proactively, by correlating TV KPIs with the network topology, and device types obtained from … Read more

Zhilabs continues powering the North American operator’s Service Operations Centre (SOC) with CustomAIr and Netliner solutions. Thanks to the current cloud-native platform deployed, Zhilabs scales the solution on easy and seamless mode to accompany the progressive nationwide RAN sites deployments. The Netliner-TCE solution enables Mobile operator to check the initial configuration and performance of the … Read more

The skyrocketing demand for mobile services generates an unstoppable race of mobile operators to deploy the right mobile network while assuring the best quality of experience. A Malaysian Tier-1 mobile operator has decided to expand their current CustomAIr solution to monitor their new core data sites deployed. The highly scalable architecture of CustomAIr has facilitated … Read more

The next gen of mobile networks, 5G, is now on Malaysian Mobile operator and has decided to expand their current CustomAIr platform to assure the quality of the new 5G services. The 5G application package on top of the current CustomAIr base platform brings deep visibility of the next-generation mobile network and provides assurance and … Read more

A North American Mobile Operator uses Netliner-TCE solution to monitor and troubleshoot the C-RAN sites deployments. The Netliner-TCE solution enables Mobile operator to check the new KPIs and KQIs of RAN. From pre-launch to operation, the Mobile operator can successfully identify and quickly sort out root causes of service degradation in the new components (BBU, … Read more

Massive Incidents in the network (like a node outage or a fiber cut by a work in the streets) cause, not only dissatisfaction to customers, but also hefty direct costs from the Customer Care Agent time required to handle the typically hundreds or even thousands of complain calls, with a Call Handing Time that can … Read more

Service problems (not only due to an outage in the network, but even more frequently at customer premises, like issues with the Wi-Fi) cause, not only dissatisfaction to the users, but also high costs from the Customer Care Agent time required to handle the thousands of complain calls. The ‘Proactive Care’ module of Zhilabs CustomAIr … Read more

Zhilabs CustomAIr selected to provide insights and detection of technical issues for new 5G services at the Mobility Centre of Excellence of the Tier-1 South-East Asia group. Based on AI (Artificial Intelligence) and advanced machine-learning technology, Zhilabs provides the Operator with the capabilities they need to simplify operations and better manage 5G network resources such … Read more